Problem Patrons / Service Abuse / Canned Messages

Answer

service abuse, repeat patron 2
This question has already been addressed. I need to help others now. Goodbye.
 
service abuse, repeat patron 1
What was lacking in the resources we sent you previously?  
 
requesting backup
Hello, I am currently chatting with another patron, and will be transferring you to another librarian. Please wait just a moment!
 
nonsense question2
When you have a question for the library, we’ll be happy to help you at that time. Goodbye.  
 
nonsense question1
This is a library reference service. Do you have a reference question?  
 
Greeting
Hello, I am an FLCC librarian. Thanks for using the chat! Please give me a minute while I read your question  
 
Closing, ghosted
Since I haven't heard from you in a little while, I will log off of the chat session. Thanks for using the chat! Have a great day.
  • Last Updated Mar 17, 2021
  • Views 60
  • Answered By Sue Slivan

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